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Customer Satisfaction Questionnaire

To ensure your company's satisfaction with our services, we ask that you take a moment to complete the following questionnaire.
The information you convey to us is valued and forms the basis of our quality improvement program. Thank you for your continued support.

1 = POOR | 2 = BELOW AVERAGE | 3 = AVERAGE | 4 = ABOVE AVERAGE | 5 = EXCELLENT

Capabilities

Knowledge and Service level

Available Range of Services

Tracking & Tracing Capabilities

Problem Solving Capabilities

Flexibility for Special Requests

Rate / Price Competitiveness



Performance

Accurate Documentation

Handling of Cargo

Billing Accuracy

Billing Timeliness

Compliance with Instructions

Pick-Up Timeliness / Reliability

Delivery Timeliness / Reliability

Speed of response to customer inquiries by Sales staff

Speed of response to customer inquiries by Customer Service Rep



Overall

Overall opinion of AOG International




How does World Cargo International rate compared to our competitors?



Is there any service or information that World Cargo International does not currently offer that would be helpful?



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